If you have other questions, please just send it to heyemsy@gmail.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: DO YOU SHIP INTERNATIONALLY?
Yes
Q: HOW CAN I RETURN A PRODUCT?
I’ll add a text later
Q: I CAN'T FIND MY FAVOURITE COLOUR - CAN I REQUEST IT?
Yes, of course! We welcome your thoughts and suggestions! Please fill in our Contact form, and we will try to assist you by finding the best possible solution.
Q: WHAT MODEL PHONE CASES DO YOU OFFER?
We offer from iPhone 6 to iPhone 14 series and some Samsung models for the moment. We also offer a smart solution to fit your own phone case, check out super emsy.Feel free to DM us if you have a special phone model request.
Q: WHY IS MY ACRYLIC CASE CLOUDY?
When you first open your emsy product, a thin plastic film will be on both sides of your case to protect it and keep it clean. Simply pull it off, and you will have a crystal-clear case. A wipe along the edges with a soft and clean cloth will also help to make the case look super clear. Enjoy!
Q: MY EMSY CASE IS BROKEN - WHAT SHOULD I DO?
We are always just an email away at heyemsy@gmail.com. Please explain the problem and remember to provide pictures and your order number. We'll get back to you as soon as possible.
Q: CAN I WASH MY CORD?
Yes, you can for most of our cords. The polyester ones are washable, however please remove the hardware to avoid clapping in your washing machine drum. Our polyester cords are lightweight and tear-resistant. Just put it in your washing machine at max. 30 degrees celsius or handwash it. It's so easy with emsy!
Q: WHAT KIND OF MATERIALS DOES EMSY USE?
All our materials are high quality. Our coloured cases are made of premium silicone with a soft-touch finish. Our acrylic cases are made of crystal clear TPU material.The cords are manufactured from woven polyester with metal hardware. Some are made of faux pearls, leather and chain or acrylic. The flat lanyards are made of woven nylon with metal hardware.
Q: CAN I COLLABORATE WITH EMSY?
We are always looking to work with creative and like-minded people. If you feel that we could create something beautiful together, we are always just an email away at heyemsy@gmail.com. We can’t wait to hear from you!
